Overview
We want you to feel confident shopping with WAVED. If there is a problem with your order, we will do our best to make it right.
1 - Returns
Returns may be requested within 14 days of delivery for items that are unused, unopened, and in their original packaging.
2 - Non-Returnable Items
For hygiene and safety reasons, we do not accept returns on opened or used hair products unless the item arrived damaged or incorrect.
3 - Damaged or Incorrect Orders
If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible so we can review the issue and offer a replacement or refund where appropriate.
4 - Refunds
Once an approved return is received and inspected, any eligible refund will be processed to your original payment method. Please allow additional time for your bank or payment provider to complete the transaction.
5 - Return Shipping
Unless the return is due to a damaged, defective, or incorrect item, return shipping costs are the responsibility of the customer.
6 - Contact
To request a return or ask about a refund, please contact us with your order number and a brief description of the issue.
Email: [your email here]